Terms and conditions

This is the page with all the legal stuff around tours and refund policies.

Pricing: All pricing is in NZ dollars unless otherwise stated.

Tour commentary: All tour commentary is in English unless otherwise stated or a private tour with other language guide is specifically booked.

Child Rates: Our child rate is for children 2-11 years of age for all tours except Hobbiton tours where the child age is 5-14 years
Infants up to the age of 2 are free of charge for all tours except Hobbiton tours where infants up to the age of 4 are free of charge.

Refund policy: No refunds within 24 hours of departure. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator’s cancellation policy. Refunds may only be obtained from the Booking Agent. Note that the RTBS transaction fee is not refundable.

Terms & Conditions: Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all time.

These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.